The legal market’s dynamics necessitate continual adjustment and exploration of innovative methods to streamline processes, boost productivity, and ensure top-notch customer service.
Technology is seen as a valuable asset that can revolutionize office operations and improve outcomes, although offices often encounter issues like inefficiency in manual processes, disorganization, data security risks, and communication problems.
Caetano Gomes & Araujo Advogados exemplifies how using technology can bring positive change to the legal sector, as shown in their success story with Thomson Reuters’ Legal One.
Who are Caetano Gomes & Araujo Advogados?
The law firm Caetano Gomes & Araujo Advogados has been operating for 15 years and is known as a leading legal institution in Rondônia, with a presence in various states across Brazil, including Acre, Mato Grosso, Mato Grosso do Sul, Rio de Janeiro, and São Paulo. The firm’s continuous training, professional expertise, and commitment to staying current contribute to the high quality of its legal services.
The office prioritizes ethics, impartiality, and openness in its interactions with clients, whether providing advice, advocacy, or legal representation. Caetano Gomes & Araujo Advogados’ lawyers are dedicated to aiding clients in achieving business success, aiming to deliver top-notch legal services characterized by excellence and quality.
The office provides a wide range of services, including civil, corporate, commercial, and environmental law, catering to both big corporations and individual clients.
The issue encountered
Caetano Gomes & Araujo Advogados encountered typical law firm challenges despite their acknowledged status and strong reputation. These obstacles hindered their ability to provide exceptional customer service in a field where attention to detail is critical for legal and advisory procedures.
- Confidential customer and office information was put at risk due to the absence of a secure and dependable data storage system.
- Repetitive and intricate duties can take up valuable time for lawyers, reducing their productivity and diverting attention from more strategic tasks.
- The absence of a structured system for storing and sharing legal information hindered collaboration among team members and the prompt retrieval of required data.
The perfect answer: Thomson Reuters Legal One
The law firm chose to implement Thomson Reuters’ Legal One platform due to its comprehensive tools, user-friendly interface, and the company’s strong reputation.
The transformation was significant, as stated by Caetano Gomes & Araujo Advogados.
The introduction of Legal One significantly improved office operations by offering several advantages that positively influenced different aspects of daily tasks.
- Centralized and accessible platform for all team members improved information agility by enhancing communication and decision-making.
- Data security involves securely storing data to prevent unauthorized losses and access, providing peace of mind to the office and its customers.
- Automating repetitive tasks and integrating platform modules freed up time for lawyers to concentrate on more strategic activities like customer service.
- The platform enhanced organization by improving processes, deadlines, and office information management, resulting in better control and visibility over activities.
- The team’s increased productivity, resulting from task optimization, enabled the office to handle a larger caseload and serve customers more efficiently.
- Customer satisfaction has increased due to improved agility in information, enhanced data security, and more efficient case resolution processes.
Positive effects and substantial benefits
The shift to the new system not only made daily tasks easier but also enhanced the security and efficiency of office procedures. The advantages of Legal One were quickly noticeable upon its introduction.
Information access agility has significantly improved, resulting in a stronger base for customer service and strategic decision-making.
Office procedures have improved in efficiency, transparency, and safety, leading to a significant 40% increase in office performance and financial gains.
A fresh perspective on what lies ahead
Legal One is considered by Caetano Gomes & Araujo Advogados as more than just a tool, but as a strategic partner that enhances the level of office excellence.
Thomson Reuters’ consistent partnership and dedication to enhancing their services guarantee long-term collaboration. The platform’s technology enables the office to prioritize delivering top-notch legal services and nurturing strong customer relationships.