Living the concert of an idol is often a dream come true. It is a memorable moment that combines the energy of the audience, the emotions of the artist or band, and the excitement of finally experiencing the long-awaited event.
It is typical for individuals to relocate from their hometowns to see their dream performance.
What if the show is canceled? What steps can be taken and how can you pursue your rights?
That is what we will observe next.
Communication with the Organization
The initial step is to look for details on the website, social media platforms, or other communication channels of the event organizer.
In case there is a modification to any show plans, the organizing company is responsible for notifying the consumer as stated in Article 6 of the Consumer Defense Code.
It is important to mention that, despite the cancellation of the show caused by the artist’s issue, the audience should not be negatively impacted. It is crucial to keep fans informed about any changes in the schedule.
If the new date or changes to the roadmap are not appealing, you can explore other options.
Is it possible for me to request a refund?
If the rescheduled date is not suitable or if there has been inadequate communication about it, you can request a refund of the ticket price with an adjustment for inflation.
If an event is canceled without a rescheduled date, the buyer has the option to receive a refund or a new ticket for the same show on a different date if available. Article 35 of the Consumer Defense Code guarantees these rights to protect the consumer from any harm.
I purchased lodging and tickets for the event that got canceled. What steps should I take now?
Do not overlook.
If buying these services separately from the show package, the consumer will need to make arrangements directly with the hotel and airline.
According to the legal advisor of the Consumer Protection Institute (Idec), David Douglas Guedes, as reported by Portal R7, there is no legal obstacle to companies collecting fees or penalties for cancellations if the sale is not directly tied to the postponed event. However, consumers can negotiate with the company or seek assistance from consumer protection agencies and, as a last resort, take the matter to the Civil Special Court to potentially avoid paying the fine or receive a full refund, especially if they are not at fault for the cancellation.
Hence, the company in charge of transportation and accommodation cannot be held accountable for any delays or modifications. It is advisable to review the policies of each company regarding cancellations or rescheduling.
One excellent piece of advice is to reserve hotels that offer free cancellation up until the event’s closest date.
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I have been negatively affected by a lack of accurate information, what steps can I take to address this issue?
If the company responsible for organizing the event is found to be at fault for the change in the date, they may be held legally responsible.
To do so, it is important to review the sales terms and conditions for tickets. These guidelines should outline the procedures for cancellations, refunds, and any specific terms for unexpected situations.
If any provision in a contract violates the Consumer Defense Code (CDC), it could be deemed as unfair and invalid under Article 51 of the CDC.
Don’t forget:
If the artist cancels due to health issues, unforeseen circumstances, or force majeure, the event organizer cannot be held liable.
According to Article 393 of the Civil Code, the debtor is not responsible for losses caused by unforeseeable circumstances or events beyond their control, unless they have explicitly agreed to be liable for them.
Hence, legal action can only be taken against your favorite idol or the event organizer in cases where the cancellation could have been foreseen and prevented.
If the organizer is the one who cancels or changes plans, they may need to compensate for any losses related to accommodations and flights. It’s important to note that legal action can only be pursued if the cancellation is not due to unforeseeable circumstances or force majeure.
If, upon meeting these conditions, the consumer discovers that the company could have prevented the circumstance leading to the cancellation, it may be advisable to pursue legal action to assert their rights.
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